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Lily Gardner Privacy Policy

We have updated our Privacy Policy as of May 25, 2018. This update reflects changes in data protection laws and explains your rights in managing the information you share with us.

1. INTRODUCTION

1.1 This website www.lilygardner.com (the “Site”) is provided and operated by Lily Gardner Ltd (“we”, “us” or “our”), a jewellery and accessories retailer located in London, United Kingdom. We take the privacy of your information very seriously and understan that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you.

1.2 By using the Site and purchasing any products (“Product(s)”) via the Site, you have agreed to be bound by this privacy policy in respect to the information we collect about you (“Privacy Policy”). By taking action on this site, you confirm that you have read and understood our Privacy Policy, Cookie Policy, and Terms and Conditions.

1.3 This Privacy Policy should be read in conjunction with our Terms of, which can be found in our Terms and Conditions. These policies describe how we legally collect and use your provided information and your choices and rights in regards to the info you provide.

2. PERSONAL INFORMATION

2.1 We may collect and store the following personal information about you:

(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);

(b) details of any requests for Products you make through the Site;

(c) billing information such as your credit card number and expiry date; and

(d) other information you generate as a result of Site interactions, such as login and password details and any communications you have with us (if you report a problem, ask for assistance, or send us feedback).

This information may be requested of you if you sign up for our newsletter, purchase a product, contact us, or create a profile on the Site. You have the right to opt-out of providing us with your information to create a profile. However, this will require you to fill in all necessary information upon each purchase. In order to save your payment and delivery details for future purchases, you will need to set up an account. You may change or remove any information through your account settings.

3. AUTOMATED COLLECTION

We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, your actions on the site, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.

4. USE OF PERSONAL INFORMATION

4.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.

4.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:

(a) administer the Site;

(b) process your order(s), including dispatch, payment and returns (if applicable);

(c) collect payment for any Products we provide to you;

(d) make general improvements to our Site and the Products we offer;

(e) analyse how customers are making use of the Site;

(f) resolve disputes and troubleshoot problems;

(g) enable third parties to carry out technical, logistical or other functions on our behalf;

(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and

(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

4.3 European Union data protection laws enforce a “lawful basis” for obtaining and storing personal information from citizens of the European Economic Area. These include:

(a) Acting on the contract we have with you in order to deliver our services;

(b) Legal compliance (i.e. tax laws require us to keep records of payments made through our services);

(c) Improvement and safety interests that enable us to keep the Site free from fraud and provide the highest quality customer experience.

 

5. COOKIE POLICY

5.1. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5.2. List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

6. SHARING PERSONAL INFORMATION

6.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.

6.2 We may also share your personal information with:

(a) other companies we have instructed to provide services or goods for us;

(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and

(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

6.3 Except as expressly set out in this Privacy Policy, our Website Terms, or our Terms of Sale, we will not disclose any of your personal information without your permission.

7. LINKS TO AND FROM OTHER WEBSITES

7.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

7.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

7.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

8. SECURITY AND STORAGE OF PERSONAL INFORMATION

8.1 We retain your private information only if an account is created for the purpose of repeat shopping. Our sales processing system will also store your name, email address, phone number, and delivery address. This information can be removed upon request at any time.

8.2 The transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.

8.3 As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

8.4 If you use the Site while you are outside the EU, your information may be transferred outside the EU.

8.5 Customers residing in certain countries, including the EU, have the right to view, correct, and request deletion of private information. You can request a downloadable copy of your information or delete your account at any time.

9. OPT-OUT

Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us.

10. CONTACTING US

If you have any questions about this Privacy Policy, please contact us on customercare@lilygardner.com

11. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time by posting the amended terms on the Site and sending an email updating you of the changes. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site. Most recent update: 21/05/2018

 

 

TERMS & CONDITIONS 

 

Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Lily Gardner Ltd, registered address is 125 Sydney Street, London SW3 7NR. This service is operated by Lily Gardner Ltd (Lily Gardner Ltd and www.lilygardner.com each separately and together in this Agreement, “we”, “us” or “our”).

Company Registration number – 3783621
1.    The Contract between you and us
2.    Pricing, Delivery and Discount Codes
3.    Right for you to cancel your contract
4.    Cancellation by us
5.    Delivery of goods to you
6.    Liability
7.    Notices
8.    Invalidity
9.    Privacy
10.   Third Party
11.    Governing Law
12.    Entire Agreement
13.    Trade Marks
14.    Events Beyond our Control
15.    Our rights
16.    Our VAT number

1. The Contract between you and us
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Lily Gardner Ltd. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

2. Pricing, Delivery and Discount Codes:
2.1 The prices payable for goods that you order are as set out in our website.
2.1.1 All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
2.3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
2.4 Please click here to view all delivery charge details.

3. Right for you to cancel your contract
3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by email at returns@lilygardner.com or telephone us on +44 (0) 207 352 8786.
3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You calling us within 14 days of receiving your goods and receiving a ‘Returns Authorisation number’.
b) The item(s) cannot be a Bespoke Special Order, which due to their unique nature,

cannot be exchanged or returned under any circumstances.
3.4 Once you have notified us that you are cancelling your contract, any sum debited from your credit card for the purchase and the basic delivery charge will be credited to your account as soon as possible and in any event within 14 days of your order PROVIDED THAT the goods in question are returned by you at your cost and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

3.5 Your right to cancel – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
3.6 Your right to a refund – You should get a refund within 14 days of returning our goods, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
3.7 Refunding the cost of delivery – We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

4. Cancellation by us
4.1 We reserve the right to cancel the contract between you and us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
5.2 All orders within the UK are delivered using Royal Mail Recorded Delivery or an alternative carrier during Royal Mail industrial action. Delivery Charges:
We offer 2nd class recorded basic delivery within the UK (£3.95) which will arrive within 3-4 working days
. Next day delivery within the UK (£10.00) and next day Saturday delivery (£12.00) will arrive the following day by 1pm, if the order is placed before 3pm
. For European and international delivery charges please refer to our Delivery/Returns page.
5.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
5.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.2.1 to make good any shortage or non-delivery; or
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at mail@lilygardner.com and all notices from us to you will be displayed on our website from time to time.

8. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy.

10. Third Party
10.1: Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10.2 Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Lily Gardner, including advertisers. Lily Gardner has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

11. Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

12. Entire Agreement
12.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

13. Trade Marks
Lily Gardner Ltd is the operator of www.lilygardner.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

14. Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control 

 

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