UK DELIVERY OPTIONS
December 2022 January 2023 Schedule
Orders taken on the 21, 22, 23 Dec will be delivered the following week from the 28 - 31 Dec.
Orders received on the 29,30,31 will be delivered after New Year from 3 January.
Please be aware that because of postals strikes, bad weather, backlogs will occur and these could cause delays. You will be sent a tracking number with your order which hopefully will help you see the progress of your order. You can contact us too on the dates above if you need further information. We will do what we can!
UK DELIVERY OPTIONS
We deliver 6 days a week Monday to Saturday. If you want your order delivered on a Saturday, select guaranteed Saturday delivery option at checkout.
Order by 3pm weekdays only i.e. not Saturday or Sunday), for UK next-day delivery and Saturday delivery. Give us a call on +44 20 30267441 if you past the cut-off time though and we’ll do out best to help you achieve next-day delivery.
We do not offer a same day delivery nor deliver on a Sunday. If you want your order delivered on a Monday you need to order by 3pm on the Friday.
Standard UK 2nd Class Recorded Delivery – 3-4 working days: £4.75
N.B. Royal Mail will only track missing items after 15 days so if you have a time-sensitive delivery (gift) our next-day delivery service is the most dependable – see below.
UK Next-Day Tracked Delivery – guaranteed by 1pm: £7.75
UK Next-Day Saturday Tracked Delivery
Guaranteed by 1pm: £12.50 If ordered by Friday 3pm.
USA/ Canada (3- 4 working days via DHL – excl. US taxes and duties).
You can also select Royal Mail International Tracked and Signed for at Checkout. This can take 1 -3 weeks depending on your location.
Any customs taxes and duties incurred on arrival will be the responsibility of the recipient.
We do not offer free returns or exchanges outside the UK. You will be charged a standard Royal Mail charge. Contact us at firstname.lastname@example.org if you need more information on this.
Please contact us and we will advise of courier charges.
All our items are packaged in our signature gift boxes tied with a Lily Gardner ribbon. Your order will then be sent out within an outer corrugated box for extra protection.
We are happy to gift wrap your orders. Please contact us. The gift is wrapped in stylish plain coloured paper with a contrasting ribbon.
There is a £4.50 charge for this.
RETURNS / EXCHANGES
Ship your item back to us! If for any reason you wish to return your order, you have to first phone +44 20 30267441 or email us at email@example.com.
You will receive a returns form with your order – please enter the reason for your return and ensure you put your name as sender on the outside of the return. If you no longer have your returns form, please include your order number with the item you return. We have a 30 days return period.
We don’t offer free returns unless you’re returning a faulty item. We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost. Please return to Lily Gardner Returns, 4 Valetta Rd, London W3 7TN.