UK DELIVERY OPTIONS
We deliver 6 days a week Monday to Saturday. If you do want your package delivered on a Saturday, you’ll have to select guaranteed Saturday delivery option at checkout.
Please see all delivery options and prices below.
You’ll need to order by 3pm for UK next-day delivery and Saturday delivery. Give us a call on +44 20 30267441 if you past the cut-off time and we’ll do out best to help you achieve next-day delivery.
Standard UK 2nd Class Recorded Delivery – 3-4 working days: £4.75
N.B. Royal Mail will only track missing items after 15 days so if you have a time-sensitive delivery (gift) our next-day delivery service is the most dependable – see below.
UK Next-Day Tracked Delivery – guaranteed by 1pm: £7.75
UK Next-Day Saturday Tracked Delivery
Guaranteed by 1pm: £12.00 If ordered by Friday 3pm.
USA/ Canada (3- 4 working days via DHL – excl. US taxes and duties).
Free Shipping for Orders over £250 - Use code FREESHIP250 at checkout.
All other orders are £20 select USA at checkout.
Any customs taxes and duties incurred on arrival will be the responsibility of the recipient.
Delivery should take 3-4 working days depending where you are located. We can advise. Just email us.
We accept returns and exchanges although for exchanges out there will a standard postal delivery charge.
Please contact us and we will advise of courier charges.
All our items are packaged in our signature gift boxes tied with a Lily Gardner ribbon. Your order will then be sent out within an outer corrugated box for extra protection.
We are happy to gift wrap your orders. Please contact us. The gift is wrapped in stylish plain coloured paper with a contrasting ribbon.
There is a £4.50 charge for this.
RETURNS / EXCHANGES
Ship your item back to us! If for any reason you wish to return your order, you have to first phone +44 20 30267441 or email us at firstname.lastname@example.org.You will receive a returns form with your order – please enter the reason for your return.
We don’t offer free returns unless you’re returning a faulty item. We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost.
We Express Deliver to USA + Canada. Information here