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T: +44 (0)20 3 0267441
E: customercare@lilygardner.com

UK NEXT DAY DELIVERY

NO QUIBBLE RETURNS

INTERNATIONAL DELIVERY

DELIVERY INFORMATION - USA / CANADA


During COVID we can only rely on DHL courier services to get orders swiftly to the USA + Canada. 

Normally we would offer Royal Mail Delivery and this will be re-commenced as soon as regular international flight timetables return.

NORTH AMERICA DELIVERY

USA/ Canada (3- 4 working days via DHL – excl. US taxes and duties).

Free Shipping for orders over £250 - Use code FREESHIP250 at checkout.

All other orders are £20 select USA at checkout.

Delivery should take 3-4 working days depending where you are located. We can advise. Just email us.

N.B. Any customs taxes and duties incurred on arrival will be the responsibility of the recipient. 

PACKAGING 


All our items are packaged in our signature gift boxes tied with a Lily Gardner ribbon. Your order will then be sent out within an outer corrugated box for extra protection. 

GIFT WRAPPING 

We are happy to gift wrap your orders. Please contact us. The gift is wrapped in stylish plain coloured paper with a contrasting ribbon. 

There is a £4.50 charge for this.

RETURNS / EXCHANGES

Ship your item back to us! If for any reason you wish to return your order, you have to first phone +44 20 30267441 or email us at customercare@lilygardner.com. You will receive a returns form with your order – please enter the reason for your return and make sure your affix your address to the return as well as ours.


We don’t offer free returns unless you’re returning a faulty item. We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost.


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We Express Deliver to USA + Canada. Information here